terms and Conditions

Our Booking Conditions
Set out below are the conditions that apply to your holiday with us. Our intention is to avoid complicated and lengthy legalese in our relationship with you and to ensure that principles of fairness and reasonableness should apply in the unlikely event of there being any dispute between us. Please read these terms carefully before completing and signing the booking form. The full contents of this brochure form the basis of your contract with us. Please ensure that you have read and understood all information on this and other pages. Your contract with Solitair Limited commences on the date of issue of the confirmation invoice.

Booking and Payments
The appropriate deposit plus (optional) insurance must be paid when completing and returning the booking form. The balance is due not later than 10 weeks prior to departure, and if not so received Solitair Holidays have the right to cancel the booking. Payment of your holiday may be made by cash, postal order, cheque, debit or credit card. Payment by Visa or MasterCard is acceptable subject to a 2% surcharge. Switch, Connect and Delta cards are not subject to a surcharge. Solitair Holidays reserve the right to cancel or refuse to accept any booking at any time.

Changes
Once confirmed and invoiced, any changes by you to your holiday arrangements will incur an administration fee of at least £25 for UK breaks and £50 for all others, if a change is made more than 55 days before departure. The fee may sometimes be higher if the change results in Solitair Ltd being charged higher amounts by our suppliers. Changes made 55 days or less before departure will incur cancellation charges, as indicated below.

Flights
Your air travel is included in your package, if the carrier makes changes to the original schedule, we will inform you as soon as possible. We reserve the right to substitute airlines and aircraft, or change the destination airport, but if you opt to cancel as a result of the above changes, you will be liable for normal cancellation charges. The conditions of the transport carrier apply to your journey. The liability of all carriers are generally governed by the Warsaw convention, Hague protocol or
Athens convention. Please note flights used are not operated or owned by Solitair Ltd and are subject to the airline contract.

Airlines and Aircraft
We fly with scheduled, charter, low cost carrier and we reserve the right to substitute airlines and/or aircraft, or change the destination airport. Such changes will not constitute a significant alteration as defined in Solitair Booking agreement. Should you wish to cancel your holiday as a result of such a change, cancellation charges will be applied in accordance with Solitair Booking Agreement.

Flight Timings
Where flight timings are given, they are for your guidance only, and you should refer to your tickets for the actual flight times, although there will be occasions when these may also change.

In flight meals & extra luggage
Your package does not include in flight meals except for flights over 6 hours. An in flight meal can be booked at the time of holiday booking at a cost of £15 / person. Certain carriers charge for hold baggage and excess over 15 kg which you will be obliged to pay at the time of booking.

Flight Delays
Regrettably we cannot guarantee that your flight will not be subject to delay. Whatever the nature of a delay, these are the responsibility of the carrier, and subject to their Conditions of Carriage. The provision of subsistence, and/or accommodation, during the period of a delay, is also the responsibility of the carrier. In the event that a delay results in lost holiday time, Solitair Holidays cannot make any refund of unused accommodation or meal arrangement, as they are not re-sold, and full cancellation charges will be applied by the hotel. No adjustment can be made to the holiday arrangements to take account of a delay. Please pay particular attention to the above when booking your own independent domestic flights, train or taxi connections, and allow sufficient time. Solitair Holidays cannot accept any liability for missed connections, cancellation charges, or other consequential loss resulting from a delay, unless the arrangements in question are booked by us as a part of the inclusive package. Due to the nature and timing of aircraft chartering and scheduling, we cannot confirm at the time of going to press the precise airline for charter flights, nor the precise type of aircraft for charter or scheduled flights on each individual tour.

Itineraries
Many of these holidays involve travelling, touring, local flights or cruises, sometimes large distances and across borders. Whilst we make every effort to adhere to the itinerary printed it should be understood that changes may be necessary once the holiday has commenced due to influences such as weather, political, or transport conditions. Itinerary is subject to change at the discretion of Solitair without compensation and Solitair Holidays is not responsible for the consequences of any changes.

Brochure Accuracy
This brochure is planned and produced many months in advance of its commencement of validity. Every effort is made to ensure that the details, description and prices contained in the brochures are correct, based on inspections, and information passed to Solitair by its suppliers. However changes do occur, sometimes at short notice and therefore we will advise you at the time of booking, or if after booking as soon as possible of any such changes to our published information. It is not always possible for Solitair to control all elements of the holiday whereby advertised facilities can sometimes become unavailable at short notice due to inclement weather conditions, lack of demand, emergency repair works, etc.

Solitair Holiday Prices
We reserve the right to alter the prices of any of the holidays shown in our brochure. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed. Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements may change after you have booked. We reserve the right to offer and withdraw special offers or discounts without prior notification.

Late Bookings Charges
For a holiday which involves schedule flight bookings made within 8 weeks of departure an administration fee of £25 per booking and for a holiday which involves charter flight booking made within 21 days of departure an administration fee of £25 per booking will be charged for any requests to suppliers i.e. airlines and hotels to confirm extra space for the booking. For a holiday booked within 14 days of departure a ticket on departure fee of £15 per booking will be charged to collect the ticket at the airport.

Minimum Numbers
Each of our tours is based on a minimum number and Solitair Holidays reserve the right to cancel a tour if such numbers are not reached. You will then have the choice of booking an alternative holiday with us, changing your departure date at the appropriate additional cost or reduction depending on the cost of the holiday, or a full refund, excluding any amendment charges paid. In the unlikely event that your holiday is cancelled, A - accept the change and the contract will be varied to incorporate the change, B - take a alternative holiday subject to availability. If the alternative holiday is of lower or higher price than that originally confirmed, the difference will have to be paid to us or be refunded to you, C - withdraw from the booking completely in which case Solitair will make a full refund of all monies paid by you. If a holiday has to be cancelled due to insufficient numbers Solitair will not pay any compensation, nor be responsible for any costs or expenses incurred by you as a result.

Cancellation by you
If you wish to cancel your booking you should advise us in writing as soon as you can. If we have made your insurance arrangements for you the premium is forfeited on cancellation. (Holiday insurance premiums are non transferable and non refundable). Air fares will be subject to the separate terms of the contracting company. The cancellation charge on the balance of the holiday cost will be based on the date of receipt of your written notification and will be calculated on the following basis.

Notification Days	Cancellation charges
Over 60	Deposit
40 - 60	60%
29- 39	80%
Under 28	100

Our Responsibility
While Solitair has taken all reasonable care in arranging your holiday we are dependent on other organisations, which we do not own or operate, for the provision of travel and accommodation. Consequently we shall not be liable for loss, damage, inconvenience, death or personal injury due to neglect, act or omission of any other company or caused by an event beyond reasonable control. While we shall at all times use our reasonable endeavours to meet our clients' specific requirements, we cannot accept responsibility for any loss, damage or expense thereby incurred if these deviate from the terms of the holiday being offered. If any changes or cancellations have to be made to the itinerary for reasons beyond our control, every reasonable effort will be made to arrange alternatives, where possible, but we cannot accept responsibility for any loss or damage (including damages for disappointment) which may be caused. However, any significant change, such as departure airport, hotel
category or resort, will be notified to you, you will be entitled to cancel with a full refund unless the changes are caused by a 'force majeure'. If you require a full refund, in the event of a major change, it is your responsibility to request this in 48 hours of our notification of the change to you, otherwise we reserve the right to impose cancellation charges as above. Where any compensation is due this will be agreed on a reasonable basis and, where appropriate, the terms of international conventions will apply.

If you have a Complaint
If you have a cause for complaint, this must be brought to the attention of a Solitair representative immediately so that action can be taken to remedy the problem. Failure to report any complaint to a Solitair representative whilst in the resort will jeopardise any claim. If the Solitair representative is unable to resolve the problem in the resort then details of the complaint should be notified to Solitair in writing within 28 days of your return. We will not entertain any compensation claim unless both procedures have been followed. Please report any problem during the holiday to your Solitair representative at once, preferably in writing, then contact us in writing within 4 weeks of your return. We will not entertain any compensation claim unless both procedures have been followed.

Insurance
It is conditional that you are adequately insured for overseas holidays ensuring that your policy provides, in particular, cover for medical expenses, emergency treatment and repatriation where necessary. We offer an optional insurance scheme, available only to residents of the United Kingdom. If you wish to arrange your own insurance, details (name of insurer, policy number and telephone number) should be entered on your booking form.

Accommodation
Whereas it continues to be our basic principle to provide accommodation for single occupancy without supplement, there are certain parts of the world where there is a significant difference in the price for single and double occupancy (they sell a room, not a bed). Therefore, in order to keep our holiday costs as low as possible, we do sometimes quote both single and sharing prices. However, when shared accommodation is the option chosen and it is not possible to match equal numbers, then we reserve the right to charge a single supplement to the last person booked. Also, if it is not possible to match a smoker with another smoker, the smoker will be asked not to smoke in the room/cabin or to pay a single supplement.

Medical Conditions
In your own interest, you must be confident that your medical and physical condition is suited to the holiday you have chosen. If in doubt, please consult your doctor and be sure to advise us on the booking form of any condition we should be aware of.

Dietary Requirements
Where clients require special diets eg. Vegetarian, we will in good faith pass this requirement on to the hotels, airlines etc. but we cannot accept responsibility in this respect.

New Government Taxes
If, subsequent to the publication of the brochure, additional taxes or duties are levied then regretfully these costs will be charged.

Inappropriate behaviour
If the behaviour of any member of any party is considered likely to cause offence, danger, damage or distress to others we reserve the right at all times to cancel or terminate a holiday completely. If this situation arises our responsibility will cease and the company will be under no obligation to cover expenses incurred and neither will we consider or accept any claims for compensation or refunds whatsoever.

Essential Reading Your Hotel
Solitair offers a wide range of holidays in many parts of the world and use a variety of hotels from the most luxurious to mid range standard. Every country has its own criteria for hotel classification and these vary considerably from country to country. We have introduced our own system of rating hotels to provide a consistent guide based on accepted standards. (Star category is indicated next to hotel in brochure). All hotels have been chosen for their quality, standard of service and location. If you
chose a holiday with mid range accommodation you can expect it to be clean and comfortable, but please do not expect luxuries. You should always make allowances for local traditions and way of life at all our destinations. Life moves at a slower and more sedate pace with a very relaxed attitude, even in the higher standard hotels. Please do not mistake such attitudes to be poor service, enjoy the relaxing and charming way of life which is all part of your holiday experience. If a guest wishes to be upgraded to another room or hotel, this facility can be arranged depending on availability by paying the difference at the destination prior to the change. In some hotels facilities such as air conditioning and safety deposit boxes are provided at an extra cost.

Accommodation
All Solitair holidays provide single occupancy rooms. In some cases, we do offer to share a room with another Solitair traveller, Unless you wish to travel with your chosen companion.

Meals
The meals are included as per your booked plan and vary from hotel to hotel. Half board usually consists of breakfast and dinner and full board includes breakfast, lunch and dinner. If meals are not included during the evenings you may wish to join the other Solitair guests and dine together at a restaurant of your choice. Unlike when you travel with other tour operators, you will not be herded for dinner in the evening but instead a local arrangement between the guests will be made with the guidance of your Solitair representative.

Health & Safety
During the process of contracting all our hotels we have undertaken full health and safety auditing and outlined all the facilities at each hotel. In the event of any breakdown or non operational facilities during your stay we cannot take the responsibility. Although hotels featured operate to their own countries standards,
regrettably the safety standards and regulations overseas may not be at the level we enjoy in the UK.

Watersports
Where motorised watersports are indicated as available within the featured resort in this brochure, it is not intended that this should be taken to be a recommendation to take part. In all watersports we neither own or operate these facilities and cannot provide assurance that they are maintained or operated with customer safety in mind. Some watersports may also be considered to be "hazardous pursuits" by insurance companies.

Driving
Laws, licensing requirements and age limit vary throughout the world. We recommend that you check with the relevant embassy or consulate.

Local Laws & Customs
To ensure you enjoy your holiday it is important that you make yourself aware of the local laws and customs in each country. E.g. Nudity on beaches and in swimming pools is prohibited in many countries.

Solitair Representative
We at Solitair believe through our experience, local representatives from the respective country add value to your holiday as they act as local experts and their knowledge and skills are at your disposal. All our representatives meet and greet you at the destination airport and ensure your transfer to your respective hotel runs smoothly. The initial welcome meeting at the hotel gives you the opportunity to meet with fellow guests to facilitate the commencement of your holiday. You will be
guided to the best places, parties and special events which the average traveller may not get to hear about. The Solitair representative will make frequent visits to your hotel at regular times which will be advertised locally at your hotel. However in case of an emergency you will be provided with a 24 hour emergency telephone number.

Transfers
Transport between destination airport to the hotel and return. Also domestic transfers between two destinations is included as part of your holiday. The vehicle used may vary from private taxi to coaches depending on the number of guests. Solitair will arrange travel where you have booked a two centre holiday which includes flight transfers. All additional transport costs must be borne by the customer.

Optional Excursions
Solitair offer you the opportunity to take a wide range of excursions at respective destinations through our Solitair representative. If however you wish to pre book these excursions from the UK we will be pleased to book it for you. A complete information booklet on excursions will be given to you during your welcome meeting. All excursions are additional to your holiday price.

Spa Packages
Solitair will not take any responsibility for any adverse reactions to treatment or package under taken by individual clients. Each customer is advised to consult with there personal doctor for their own health status and specific needs before booking and commencing treatments.

Holiday Insurance
Solitair provides the most competitive insurance premium with maximum coverage in association with Cover More Insurance Ltd. Please ask for a quote as the premium and level of cover varies for each destination, number of days and age.

Before you travel
Check your documentation carefully to ensure your details are correct. Ensure your passport validity and your visa requirement for respective countries covered by this brochure. Other than UK passport holders should check visa requirements with the appropriate Embassies. As health requirements for travel are constantly changing, before you depart we advise you to consult with your doctor.

End of your holiday
Please ensure that when your holiday is coming to a close that you settle all local bills at your hotel, so that you will have a smooth departure. It is advisable to pack early and to be on time for your transfer.

Visa
It is the responsibility of the travellers to arrange their own Visa to the countries which require tourist visa's for entry.

Data Protection Policy
In order to process your booking and to ensure that your travel arrangements run smoothly, and meet your requirements, Solitair need to use the information you provide, such as your name and address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass this on to relevant suppliers of your travel arrangements, such as airlines, hotels, transport companies and so on. The information may also be provided to security or credit checking companies, public authorities such as the police or customs/immigration, if it is required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in the destination may not be as strong as the legal requirements in this country. We shall not, however, pass any information on to any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give us such as details of disabilities, or dietary/religious requirements. If, however, we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot make your booking and will not be able to provide your holiday. In making a booking, you consent to this information being passed on to the relevant persons. You are entitled to a copy of the information held by us. If you would like to see this, please contact us. We may make a small charge for providing this to you.

SOLITAIR HOLIDAYS
It is our wish that you thoroughly enjoy your holiday and therefore we would urge you to read the booking conditions and important information before booking your holiday. We hope you will find the information useful. Your holiday contract will be with Solitair Limited trading as Solitair Holidays whose registered office is 40 Princess Street, Manchester, M1 6DE. Solitair Holidays is fully bonded under Air Travel Organisers Licence number 6184.

Changes/cancellation by us
Cancellation may be necessary in exceptional circumstances and Solitair reserves the right in its absolute discretion to cancel your holiday. If this occurs you will be offered an alternative holiday of comparable standard (if available) together with a refund of any price difference or a full and prompt refund of all monies you have paid, except for any amendment charges. In no case except for circumstances beyond our control or where you fail to make payment in whole or in part will your holiday be cancelled within 8 weeks of departure. Circumstances beyond our control include but are not limited to war, threat of war, riot, civil strike, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions. If cancellation or curtailment of your holiday occurs as a result of circumstances beyond our control, the consequences of which could not have been avoided even with all due care, Solitair will not pay any compensation, nor be responsible for any costs or expenses incurred by you as a result.

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